Wheelchair · Stretcher · Door-to-Door
Every door.
Every time.
Fleet-deployed vehicles. Certified drivers. Ramp-ready arrivals for dialysis runs, hospital discharges, and daily transport — when it matters most.
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Rides completed
In the last 12 months
On-time arrival
Within 10 min of scheduled pickup
Metro service areas
Expanding quarterly
Avg. coordinator response
Live person, not a bot
The Work
Four moments.
One standard.
Click any scene to see the service specification behind it. Every image is a promise Route keeps daily.
Driver Certification
The restraint clicks. The passenger exhales.
Hospital Discharge
6:00 AM. The vehicle is already there.
Passenger Experience
The city moves. So do they.
Case Manager Portal
Schedule twelve rides. In four minutes.
The Fleet
Three vehicles.
Every mobility need.
Wheelchair Van
Route Standard
Minivan Conversion
Route Stretch
Stretcher Transport
Route Recline
Credentials
We've done this
ten thousand times.
ADA Title II Compliant
All vehicles inspected quarterly
PASS Certified Drivers
Passenger Assistance & Safety
NEMT Credentialed
Medicaid Non-Emergency Medical
CPR / First Aid
Every driver, current within 12 mo.
Fully Insured
$2M commercial auto liability
24/7 Dispatch
Live coordinator, not a chatbot
Insurance Accepted
Trusted By
The people who
can't afford a mistake.
"I coordinate transport for 23 dialysis patients every week. Before Route, I was spending 40 minutes a day on the phone chasing down late arrivals. Now I send one message to my coordinator and it's done. No-shows dropped to zero."
No-shows in 6 months
Denise Okafor
Disability Case Manager
Brightside Health Services, Detroit
"My father uses a power chair and weighs 280 pounds. Most services would show up with a van that couldn't handle it. Route sent the right vehicle the first time and every time since. The driver knows his name."
Marcus Whitfield
Family Member
Son, arranging transport from Columbus
"Hospital discharge is the most vulnerable moment for a patient. When I call Route, I need to know the vehicle will be there, the driver is trained, and the patient will arrive home safely. That's not a small ask. They deliver every time."
Facility partner
Patricia Sánchez
Discharge Planner, RN
Mercy Regional Medical Center, Chicago
For Facilities
Volume contracts.
One coordinator.
Dialysis centers, skilled nursing facilities, and hospital systems use Route's fleet accounts to schedule recurring transport for dozens of patients simultaneously. Monthly invoicing, dedicated routing coordinator, Medicaid billing support.
Recurring Route Templates
Set up Monday–Friday dialysis runs once. Route handles the rest.
Monthly Consolidated Invoicing
One invoice per billing cycle. Line items by patient, date, and trip.
Medicaid NEMT Billing Support
We handle PA requirements and trip logs for Medicaid reimbursement.
Dedicated Coordinator
A named Route coordinator assigned to your facility. Direct line, no ticket queue.